Want to learn how to “Argue and Win”?

On the Right Track
from Rhonda 

Confrontation Skills: Next Webinar on November 2

Hi David

Are you terrible at confrontation? 

It’s typical during a confrontation to shut down completely, or to lash out in anger and say something you regret. But it’s possible to learn, quickly and easily, how to say what you need to say when a situation requires you to – while maintaining control, confidence and composure.

Does any of this sound familiar? 

  • When you get into a confrontation at work, you completely shut down – or you blow up, saying things you regret and damaging relationships. What if you could learn how to say the right thing in the right way – at the right time, so that you got your point across while maintaining your dignity and composure?
  • You totally avoid confrontation because it makes you uncomfortable. You don’t want to be the person who always stirs up the water cooler talk, but you also are tired of avoiding issues that matter to you. What if you could learn a simple strategy for bringing up issues without drawing the ire of the people with whom you work?
  • When you do get into a confrontation, you completely lose your confidence, and the person you’re talking to bullies you into submission – time after time. What if you could learn a step-by-step strategy for holding your own so you didn’t walk away feeling small?
  • Confrontation always leads to tears or shouting in your case. For one thing, it’s embarrassing, and for another, you’re worried that it affects your credibility as a professional. What if you could learn how to say your peace without losing your cool?

    I have some good news: you are in the right place. Learning, Practicing and Mastering Confrontation Skills.Sounds pretty simple, doesn’t it? 

When you do it right, Learning, Practicing and Mastering Confrontation Skills drastically improves your working life as you improve your communication skills, even in the most highly charged situations. In your job, confrontation may be unavoidable, but you can handle it with ease and grace when you know how.

What will Learning, Practicing and Mastering Confrontation Skills do for you? 

It will: 

 • Give you confidence. Loss of confidence during a confrontation means that you also lose your opportunity to state your side of the story – and you know it’s important! 
 • Give you the tools you need. You’ll have an easy-to-follow plan you can enact whenever confrontation arises – so that you maintain your composure, even when you feel attacked. 
 • Help you maintain your professionalism. It is possible to take the professional path (rather than the emotional one) every time!

Your Presenter: Rhonda Scharf   

Rhonda Scharf is a well recognized Professional Speaker, Trainer and Author. She specializes in helping Administrative Professionals to thrive in their work environment using her proven tools and strategies. She is a trusted resource for the top organizations in Canada, the United States, and more than a dozen other countries.. She holds the highest speaking designation in the world, the Certified Speaking Professional. 

Price of the workshop includes: 

  1. Interactive workbook (emailed prior to session)
  2. Live Q&A session following presentation
  3. Recording of session (available for 60 days)
  4. 30 days free email one-on-one coaching
  5. Toll Free access
  6. Certificates for all attendees

Date: Wednesday, November 2, 2016
Time: 2:00pm  To 3:00pm ET (one hour)
Cost: Only $124.00 per dial in line (unlimited attendance)

Are you ready to sign up?

Click here for CAD and click here for USD to register automatically.


Email David@on-the-right-track.com with “Register Me for Confrontation Skills” in the subject line.

Contact Rhonda for details about bringing this program live to your location. 

It is not too late to sign up for the Oct 27 webinar “Effective Team Meetings” by Rhonda Scharf. Email: David@on-the-right-track.com  with “Register Me for Effective Team Meetings” in the subject line (session is Thursday @ 2pm ET)

There’s a fresh, new podcast every week on itunes. Don’t miss it.


If you’re an IAAP member, the content of this webinar is in line with the criteria for recertification points. (International Association of Administrative Professionals)

We are happy to offer a discount code to members of AEAP. Please use the code provided to you in your weekly communication when registering.

If you are an ASAP member and enrolled in ASAP’s Professional Administrative Certificate of Excellence (PACE), this live webinar will count for 1.5 credits toward your Certificate. (American Society of Administrative Professionals)

If you are an AAA member, you will receive a certificate that is already good for 1 certification point. (Association of Administrative Assistants)

ON THE RIGHT TRACK is a preferred partner of the International Virtual Assistants Association.

We provide Certificates of Completion following the session as the content of this programs qualifies for many different types of CEUs.

Wondering how we’re going to get all this done?

Here’s how:

* “Confrontation Skills” is a live, 1-hour webinar you’ll call into, while following along on an online presentation.

* Before the session, I’ll send you an Executive Overview, which is the workbook you’ll use to follow along.

* During the session, I’ll host a live Q&A call, in which you can remain anonymous.

* After the session, I’ll send you the link to the recording, which will be available for you for 60 days.

* For 30 days following the session, you’ll get unlimited email coaching with me

So, now are you ready to sign up?

Click here for CAD,
click here for USD or

email David@on-the-right-track.com with “Register Me for Confrontation Skills” in the subject line.  

Following the session, you will receive a Certificate of Attendance from David to use in your files to prove your commitment to ongoing education.

Keep ON THE RIGHT TRACK this month!


Rhonda Scharf CSP
Certified Speaking Professional
ON THE RIGHT TRACK – Training & Consulting Inc. (TM)

Toll Free: 1-877-213-8608
Bus: 613-244-9444

Get your company and staff ON THE RIGHT TRACK to success!
Contact Rhonda today for more information about bringing her into your company or convention to motivate and educate


2004 National President of the Canadian Association of Professional Speakers
Named in the current edition of “Who’s Who in Professional Speaking”
Recipient of the Spirit of CAPS award 2008

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