Customer Service: Next Webinar On August 31 @ 2pm ET Hi David … Continue reading Customer Service – Next Webinar August 31
The answer may be the secret to getting the next one. “I just got passed up for another promotion. This is the third one in the last four years. I have a degree and great skills; I get excellent comments and scores on my yearly reviews, too. It seems impossible for me to break out … Continue reading Always Ask Why You Didn’t Get That Promotion
Click here to view this email in your browser. Are You Conversationally Intelligent?: New Webinar on June 15 Hi David As an administrative assistant, dealing with multiple individuals with differing priorities, knowing how to quickly build rapport becomes a powerful asset. Many people unknowingly trigger emotional reactions in others by how they speak. … Continue reading Are You Conversationally Intelligent? – New Webinar – June 15
Memories can be capricious. Some people remember things more favourably than they actually were, and others seem to remember things as having been far worse than they actually were. I read the line, “the memory is stronger than the experience itself” in a novel recently. It was referring to a past relationship. It made me … Continue reading What Do Past Employers Remember About You ?
Do you make it seem as though anyone could do your job and do it well? If so, you’re doing yourself, your job, and your reputation a disservice. My husband, Warren, is joining ON THE RIGHT TRACK full-time this month. We’ve known for quite a while that he would finish his job as a project … Continue reading “No Problem” Is a Problem!
Have you ever noticed that you don’t notice how cluttered your house looks until you invite company over? That you don’t see how dirty the walls are until you put your house for sale? You don’t notice that your wardrobe is outdated until you watch “What Not To Wear”? Likewise, you don’t see the things … Continue reading You can’t see the forest for the trees
I’ve opened my mouth and managed to get both feet in there! Sure, I’ve done that before – we all have – but this time I’ve hurt someone who matters to me and that makes me feel terrible.
I jokingly say that I have a (self-diagnosed) disease that makes my lips work faster than my brain. I have a quick wit and a dry, sarcastic sense of humour that gets in me a lot of trouble. Regularly.
Business relationships are typically accidental. It’s not like we get to hire our friends, right? But every once in awhile, someone you meet at work becomes a friend for life.
I interviewed Caroline Kemp to be my office manager in the spring of 2008. I hired someone else. I liked Caroline immediately, but wasn’t sure the timing was right. She wanted the job and continued to stay in touch with me even after I hired someone else. I liked her confidence. I liked her friendliness, and I loved that she didn’t give up. So I eventually hired her as my office manager.