by Rhonda Scharf | Nov 29, 2019 | Ask Rhonda, Communication
I was in the airport recently (along with thirty-five of my new best friends) waiting for a maintenance delay to be over so we could all get to where we wanted to go. One gentleman in particular was not happy to hear that yet another delay had been posted for our...
by Rhonda Scharf | Nov 25, 2019 | Ask Rhonda, Communication
What has happened to our culture that we don’t say “thank-you” anymore? I was in a drug store recently and made a sizeable purchase. At the end of the purchase, I said, “thank-you.” I really think that the cashier should have said “thank-you,” as I’m sure—considering...
by Rhonda Scharf | Nov 18, 2019 | Ask Rhonda, Efficiency, Help Me Rhonda, Management
Minute-taking is often an admin’s least favorite task. I’ve heard from more than one person that they want to call in sick on the days they have meetings that require minutes. It appears that so many admins hate taking minutes because they don’t have a good...
by Rhonda Scharf | Nov 11, 2019 | Ask Rhonda, Efficiency, Help Me Rhonda, Management
Close your eyes and walk into your office or cubicle. When you open your eyes, look at your desk as if it doesn’t belong to you. Now describe the person who owns this desk. Do they seem professional and competent, or frazzled and disorganized? Now remember that this...
by Rhonda Scharf | Nov 4, 2019 | Ask Rhonda, Efficiency, Goal Setting, Help Me Rhonda
I remember when my son, Christopher, worked at a golf course as a teenager. His shift started at 4:00 p.m. when I drove him to work, he was in a complete state of panic if he wasn’t at the golf course by 3:50. He was so worried that he will be fired because he was...