Having Difficult Conversations
Having difficult conversations isn’t fun for anyone. Telling someone they don’t smell nice, saying no to a client, or having to tell someone they no longer have a job is something that no one looks forward to doing. We feel anxious and uncomfortable.
Yet, our roles often demand that we know how, and are willing to have those difficult conversations. We need to be effective and build trust and respect, without damaging relationships along the way.
This workshop (available in full and half day versions) will show you what you need to know to have difficult conversations. They won’t be fun, but they will be done and done professionally and respectfully.
Here’s What You Will Learn:
- Identifying your strengths and weaknesses prior to your difficult conversation
- What level of assertiveness is appropriate and knowing how to adjust as necessary
- Performing a SWOT analysis on your own skills when having difficult conversations
- 5 steps to ensure communication
- Barriers to effective communication and what to do to avoid them
- Understanding perception and how it affects the conversation
- 10 tips for handling difficult conversations
- Creative problem solving approaches
- How to use questioning to your advantage in a difficult conversation
- Giving negative feedback
- Handling your emotions (and the emotions of the other person)
- A step-by-step model to follow to make it easy
- Role plays guaranteed to make you feel like you can have a difficult conversation after the workshop