Dealing With Difficult People & Confrontation Skills
Never again fall victim to those who love to make life miserable for the rest of us!
The ability to communicate effectively in the workplace has become a basic skill in today’s environment. As the workplace becomes more stressful there seems to be more difficult people to deal with. In this program you will learn how to work in more challenging environments by expanding your communication skills with all types of people that you encounter.
Dealing with difficult people on a daily basis can turn a dream job into a nightmare! As pressures in the workplace increase, many office professionals are finding there are more difficult people to deal with on the job as well as in our personal lives. Whether you have to handle a customer who shouts at you for doing your job or a team member who takes credit for your ideas, this unique workshop will show you ways to stop falling victim to those difficult people who love to make life miserable for the rest of us!