“No Problem” Is a Problem!

Businessman drawing No Problem

Do you make it seem as though anyone could do your job and do it well? If so, you’re doing yourself, your job, and your reputation a disservice.

My husband, Warren, is joining ON THE RIGHT TRACK full-time this month. We’ve known for quite a while that he would finish his job as a project accountant at the end of this year. He gave his employer five months’ notice. He even gave them some recommendations for a good replacement for him. Very helpful, very nice.

When Warren started at the company 10 years ago, he was the first person in the job. He created it, expanded it and took on increasing amounts of responsibility. He is efficient and rarely needed to work over-time or get assistance from the manager on the more challenging tasks he did. He liked the challenges, and he liked solving them.

He is also a little uncomfortable with compliments (which I’m sure most of us can relate to). Whenever someone would thank him for doing something at work, his response would be “No problem.” He didn’t often brag about finding new and improved ways of doing things. He was happy to let other people take the limelight. When he solved a particularly challenging issue, he would say “Oh, I like stuff like that, it’s fun for me.”

So when it came time to find a replacement for him, the manager actually thought that Warren’s job was overstated in terms of its qualification requirements and salary. His boss would have never downgraded the job while Warren was in it, but now that he was leaving, the boss thought they could take on someone at a lower pay-grade and save some money. After all, the job seemed fairly easy.

But it was Warren who made it look easy. He gave everyone the impression that with just a little effort (and an understanding of accounting), the job could be done easily.

I’m sure you see what’s coming. The company posted the job, asking for someone with far fewer qualifications than Warren. They thought that anyone with an accounting background could do the job, so they didn’t require applicants to have an MBA or even a degree in math. The job went to someone already employed in a position far more junior than Warren’s.

Warren was really hurt. Hurt that it appeared as if the boss thought that he had been overpaid all this time, because the job was fairly basic.

We need to be aware of the way in which people interpret our words and our actions. I don’t think that means we should complain, or work overtime to avoid making it look like we don’t have enough to do. But it does mean making sure that when a compliment is given, we receive it honestly and don’t give away our credibility in the process.

Example 1
Boss: “You’re very good at calendar maintenance. I don’t know how you manage it with the crazy schedule I have.”

Bad: “Oh calendars are easy!”

Good: “Thank you. You’re right, it isn’t as easy as it looks! I like the challenge of figuring out the puzzle, but I admit that it certainly can be a challenge some days.”

Example 2
Co-worker: “How did you learn how to use pivot tables in Excel? I just can’t figure it out!”

Bad: “Just ask if you have questions. I love figuring out stuff like that.”

Good: “Thank you. Some days they take me a lot longer than I want them to. I attended a couple of webinars, and watched a few videos on YouTube to figure them out. Once you understand them, they’re a lot easier. If you have any questions, feel free to ask me and if I know the answer, I’ll gladly share it with you.”

“No problem” is a problem.

It’s a problem for your credibility and it’s a problem that could hurt you professionally one day, because it makes things that aren’t easy seem as though they are.

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6 thoughts on ““No Problem” Is a Problem!”

  1. Thanks for this article. I’m one of those “no problem” people when in actual fact, my job is challenging and you have had to have experience in many areas to do it effectively.

    Now I know not to make it sound “easy”!!

    Merry Christmas, Rhonda, Warren and David!!

    …Nicolle

  2. Rhonda this is RIGHT ON TRACK!

    I am so guilty of this. part of it is no making my job look easy, but trying o be accommodating and wanting the requestor or my boss see I am on top of things.

    The result is when something goes wrong my time management is questioned or expectations are inaccurate.

    I have been working on pushing back and promoting self service where those who make requests through me can manage themselves. I will work on communicating what each request entails when a compliment is given.

    Its only fair that others understand what the compliment is really or…THANKS RHONDA!

  3. Rhonda, a wonderful article and message! I have tried to convey for several years how important it is to avoid the “no problem” response, which lends itself to undervaluing a person’s knowledge and expertise.

    The “good” response examples are perfect. I’m going to practice them myself!

    Thank you for sharing this important reminder.

  4. Thank you. I have used the “Bad” answers far too long. I will begin implementing “Good” answers going forward.

  5. This article was a real eye opener. Thank you for the insight and suggestions on accepting compliments without diluting their value.

  6. Hi Rhonda:

    I recently retired from my job and I gave a 7 day notice. I knew if I gave a long notice, I would have been requested to train others for all the things I did but did not receive an upgrade as I was promised. I recently learned that there are 3 people doing the job that I held. I have been asked to go to lunch but I know the conversation will be on who, what, when, where is!!!!!! My schedule has been not available at this time.

    Your husband gave a large notice but in the end, he was disappointed. That is why I only gave 7 days but I started cleaning out my desk 5-6 months before I gave notice so the last day I only had my purse and took my calendar off the wall and the next day I left on a week vacation. It was great. I am enjoying myself and no more heavy stress.

    Thanks for your tips. I need to continue with my office desk at home.

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