Having Difficult Conversations – New Webinar April 13

 

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On the Right Track
from Rhonda 
 
Having Difficult Conversations: New Webinar on April 13 

Hi David
Having difficult conversations isn’t fun for anyone. Telling someone they don’t smell nice, saying no to a client, or having to tell someone they no longer have a job is something that no one looks forward to doing. We feel anxious and uncomfortable.Yet, our roles often demand that we know how, and are willing to have those difficult conversations. We need to be effective and build trust and respect, without damaging relationships along the way.

This webinar will show you what you need to know to have difficult conversations. They won’t be fun, but they will be done and done professionally and respectfully.

Here’s What You Will Learn:

  • Identifying your strengths and weaknesses prior to your difficult conversation
  • Understanding perception and how it affects the conversation
  • 10 tips for handling difficult conversations
  • Giving negative feedback
  • Handling your emotions (and the emotions of the other person)
  • A step-by-step model to follow to make it easy

Your Presenter: Rhonda Scharf  

Rhonda Scharf is a well recognized Professional Speaker, Trainer and Author. She specializes in helping Administrative Professionals to thrive in their work environment using her proven tools and strategies. She is a trusted resource for the top organizations in Canada, the United States, and more than a dozen other countries.. She holds the highest speaking designation in the world, the Certified Speaking Professional.

Price of the workshop includes: 

  1. Interactive workbook (emailed prior to session)
  2. Live Q&A session following presentation
  3. Recording of session (available for 60 days)
  4. 30 days free email one-on-one coaching
  5. Toll Free access
  6. Certificates for all attendees

Date: Thursday, April 13, 2017
Time: 2:00 pm ET (1 hour webinar)
Cost: Only $139.00 per dial in line (unlimited attendance)

Are you ready to sign up?

Click here for CAD and click here for USD to register automatically

Or

Email David@on-the-right-track.com with “Register Me for Having Difficult Conversations” in the subject line. 

Contact Rhonda for details about bringing this program live to your location.

There’s a fresh, new podcast every week on itunes. Don’t miss it.

 
ATTENTION ASSOCIATION MEMBERS:

If you’re an IAAP member, the content of this webinar is in line with the criteria for recertification points. (International Association of Administrative Professionals)

We are happy to offer a discount code to members of AEAP. Please use the code provided to you in your weekly communication when registering.

If you are an ASAP member and enrolled in ASAP’s Professional Administrative Certificate of Excellence (PACE), this live webinar will count for 1.5 credits toward your Certificate. (American Society of Administrative Professionals)

If you are an AAA member, you will receive a certificate that is already good for 1 certification point. (Association of Administrative Assistants)

ON THE RIGHT TRACK is a preferred partner of the International Virtual Assistants Association.

We provide Certificates of Completion following the session as the content of this programs qualifies for many different types of CEUs.

Wondering how we’re going to get all this done?

Here’s how:

* “Having Difficult Conversations” is a live, 1-hour webinar you’ll call into, while following along on an online presentation.

* Before the session, I’ll send you an Executive Overview, which is the workbook you’ll use to follow along.

* During the session, I’ll host a live Q&A call, in which you can remain anonymous.

* After the session, I’ll send you the link to the recording, which will be available for you for 60 days.

* For 30 days following the session, you’ll get unlimited email coaching with me


So, now are you ready to sign up?

Click here for CAD,
Click here for USD

or

email David@on-the-right-track.com with “Register Me for Having Difficult Conversations” in the subject line.  

Following the session, you will receive a Certificate of Attendance from David to use in your files to prove your commitment to ongoing education.

Keep ON THE RIGHT TRACK this month!
Rhonda Scharf CSP

Certified Speaking Professional
ON THE RIGHT TRACK – Training & Consulting Inc. (TM)

Toll Free: 1-877-213-8608
Bus: 613-244-9444

Get your company and staff ON THE RIGHT TRACK to success!
Contact Rhonda today for more information about bringing her into your company or convention to motivate and educate

www.on-the-right-track.com
www.DealingWithDifficultPeople.org
www.MinuteTakingMadeEasy.com

2004 National President of the Canadian Association of Professional Speakers
Named in the current edition of “Who’s Who in Professional Speaking”
Recipient of the Spirit of CAPS award 2008

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On The Right Track 74 Decona Terrace Ottawa, Ontario K2J 0G1 Canada (613) 244-9444

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