Assessments

Business Score Card

How do you feel your organization/department rates?

Mark each on a scale of 1-4

1= Never
2 = Occasionally
3 = Often
4 = Always

  1. We consistently hire the right people in the right roles:
    Never
      1

      2

      3

      4
    Always

  2. We have current, updated job descriptions that are reflective of the roles we currently have:
    Never
      1

      2

      3

      4
    Always
  3. Our staff feels they are paid competitively for the job they are in:
    Never
      1

      2

      3

      4
    Always
  4. We routinely monitor and evaluate staff turnover:
    Never
      1

      2

      3

      4
    Always
  5. We routinely offer training to our staff to keep them motivated and current:
    Never
      1

      2

      3

      4
    Always
  6. We routinely show our staff that we appreciate them through praise and formal recognition:
    Never
      1

      2

      3

      4
    Always
  7. The morale in our organization is strong and vibrant:
    Never
      1

      2

      3

      4
    Always
  8. Our team spirit is alive and well in our organization:
    Never
      1

      2

      3

      4
    Always
  9. We go out of our way to look for customer feedback:
    Never
      1

      2

      3

      4
    Always
  10. We respond (personally) to all customer feedback:
    Never
      1

      2

      3

      4
    Always
  11. Our entire team consistently handles themselves professionally while dealing with our customers:
    Never
      1

      2

      3

      4
    Always
  12. Our public image is healthy and I'm proud to be associated with this organization:
    Never
      1

      2

      3

      4
    Always
  13. We monitor our buyer/clients spending habits and actively look for ways to keep them loyal:
    Never
      1

      2

      3

      4
    Always
  14. The public perception of this organization is that it is a great place to work:
    Never
      1

      2

      3

      4
    Always
  15. Our routine overtime charges are reasonable and acceptable:
    Never
      1

      2

      3

      4
    Always
  16. We are getting good ROI with respect to our employees:
    Never
      1

      2

      3

      4
    Always
  17. We are getting good ROI with our software and systems:
    Never
      1

      2

      3

      4
    Always
  18. Our employees only call in sick when they are sick (I don't feel they abuse the system):
    Never
      1

      2

      3

      4
    Always
  19. Our entire staff is aware of our mission, vision and values and it shows in their work:
    Never
      1

      2

      3

      4
    Always
  20. We routinely look to our employees for suggestions and improvements:
    Never
      1

      2

      3

      4
    Always
  21. We routinely meet our targets in time, budget and quality:
    Never
      1

      2

      3

      4
    Always
  22. If my industry were to quickly grow exponentially, I would feel comfortable we could handle it well:
    Never
      1

      2

      3

      4
    Always
  23. Our management team is comfortable dealing with conflict between employees:
    Never
      1

      2

      3

      4
    Always
  24. Our team feels comfortable approaching the leadership/management with issues they are dealing with:
    Never
      1

      2

      3

      4
    Always
  25. Our company does an excellent and timely job of communicating its goals and strategies to the entire employee base:
    Never
      1

      2

      3

      4
    Always