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May 2017
$139

Not Everyone Was Raised at Your House

May 25 @ 2:00 pm - 3:00 pm
Webinar – at your computer

Not Everyone Was Raised at Your House: Unleash the Power of Perspective for Better Communication with Anyone Have you ever wondered where has common sense gone? Have you ever wondered “who raised you” when interacting with seemingly clueless people? The world really is a different place to different people and “not everyone was raised at your house.” We don’t share the same experiences, backgrounds, and values. This has a huge impact on communication and our ability to connect with others in a meaningful way.…

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June 2017
$139

Chairing Effective Meetings

June 8 @ 2:00 pm - 3:00 pm
Webinar – at your computer

When running great meetings, an effective chairperson recognizes that there are three elements to the meeting: The Preparation (before the meeting); The Actual Meeting; and The Follow-up. While each of these elements have their own challenges, the running of the meeting - with all its constraints - seems to be the most challenging. This workshop will cover how to best prepare for your meeting, and take charge as an effective chairperson, so that people will enjoy coming back to your…

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$139

Are You Conversationally Intelligent?

June 15 @ 2:00 pm - 3:00 pm
Webinar – at your computer

Are You Conversationally Intelligent? As an administrative assistant, dealing with multiple individuals with differing priorities, knowing how to quickly build rapport becomes a powerful asset. Many people unknowingly trigger emotional reactions in others by how they speak. Gaining awareness of how to communicate in a manner that releases the trust chemicals in the brain will have you quickly building high quality relationships. Using some keys concepts of Conversational Intelligence®(C-IQ) participants will learn: What your dominant style is and how this…

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$139

Time & Workload Management

June 21 @ 2:00 pm - 3:00 pm
Webinar – at your computer

Do you complain that you don’t have enough time? Do you seem to always get behind on your organizational work, but aren’t sure why? If you don’t identify it, you can’t fix it. Come to our session to out where you are guilty and more importantly, where you can manage your time better to get the things done that you need to get done! This one hour webinar will introduce you to practical techniques in helping you achieve better results…

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$139

Advanced Minute Taking – Motions & Voting

June 29 @ 2:00 pm - 3:00 pm
Webinar – at your computer

Advanced Minute Taking - Motions & Voting Do you ever second-guess yourself when taking minutes? Do you wonder if you really are completing your minutes in the proper/legal way? How much is too much information and how much isn’t enough when documenting decisions, discussions, and voting? Minute Taking is a skill that needs to be learned and perfected. Just taking down what happens in the meeting isn’t going to be enough if your minutes end up in court. Learn how…

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July 2017
$139.00

Survive and Thrive as a New Supervisor

July 11 @ 2:00 pm - 3:00 pm
Webinar – at your computer

Survive and Thrive as a New Supervisor: Must Have Communication Skills The transition from staff to "supervisor" can be daunting. Join communication skills expert Pamela Jett as she shares the critical skills required to not only survive, but to thrive in a new supervisory role. Loaded with practical tools and techniques designed to enhance a new supervisor’s leadership communication, delegation and time management, as well as techniques to acquire the supervisor’s mindset and image, this powerful 60 minute program gets…

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$139

Microsoft Office Shortcuts and Pro Tips

July 19 @ 2:00 pm - 3:00 pm
Webinar – at your computer

When you watch someone well-versed in Word, Excel, and PowerPoint work in the program, often the most impressive part is the speed with which they move through the program. Between keyboard shortcuts, click-and-drag combinations, and customizations to the toolbars, you can do your job so much more quickly. Join our session for a guided tour of some of the most useful and powerful shortcuts, as well as a takeaway PDF guide for your study and practice. Topics include: • Navigation Shortcuts • Selection Tricks with…

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$139

Confrontation Skills – How to Argue and Win

July 27 @ 2:00 pm - 3:00 pm
Webinar – at your computer

Confrontation Skills - How to Argue and Win   Price of the workshop includes: Executive Overview Document (emailed prior to session) Live Q&A session following presentation Recording of session (available for 60 days) 30 days free email one-on-one coaching Toll Free access Your Presenter: Rhonda Scharf, CSP – Canada’s Workplace Efficiency Expert! Date: Thursday, July 27, 2017 Time: 2:00pm ET Cost: Only $139.00 per dial in line (unlimited attendance) About your Presenter: Rhonda Scharf Rhonda Scharf is a well recognized Professional Speaker, Trainer…

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August 2017
$139

Business Writing Update – Welcome to 2017

August 3 @ 2:00 pm - 3:00 pm
Webinar – at your computer

Business Writing Update - Welcome to 2017   Price of the workshop includes: Executive Overview Document (emailed prior to session) Live Q&A session following presentation Recording of session (available for 60 days) 30 days free email one-on-one coaching Toll Free access Your Presenter: Rhonda Scharf, CSP – Canada’s Workplace Efficiency Expert! Date: Thursday, August 3, 2017 Time: 2:00pm ET Cost: Only $139.00 per dial in line (unlimited attendance) About your Presenter: Rhonda Scharf Rhonda Scharf is a well recognized Professional Speaker, Trainer and…

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$139

Effective Team Meetings

August 10 @ 2:00 pm - 3:00 pm
Webinar – at your computer

Meetings – are they a waste of time, or do they help accomplish goals? Teams need to meet regularly (if not frequently). Effective teams are essential to your success, and great leaders need to run effective team meetings. But not just “any” kind of meeting (those “check-box” meetings to say we had one), but meetings so the team can incorporate the best practices of effective team meetings. To effectively engage your team and lead them to high performance, both team…

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$139.00

Make the Leap to Remarkable!

August 17 @ 2:00 pm - 3:00 pm
Webinar – at your computer

I get it, you’re good at what you do – but are you remarkable? Do you really stand out as “one of the best” in the administrative field? And if you have been doing your job for awhile now (5+ years), how do you know if you are good anymore? Are you relying on your own self-taught skills to make you remarkable? Think about how much has changed in the last five years alone! The reality is that we learn…

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$139

Invisible Influence

August 24 @ 2:00 pm - 3:00 pm
Webinar – at your computer

Invisible Influence will make a noticeable difference in your day-to-day life! Your job requires you to influence people just about all of the time. Whether you are in a supervisory position or not, you need to gain support, inspire others, work well with others, get things done without support and improve your relationships. Whatever form it takes, being an excellent influencer makes your job easier. We all want to have influence with the people we work with, but are unwilling…

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$139

Customer Service

August 31 @ 2:00 pm - 3:00 pm
Webinar – at your computer

The smartest companies have the best customer service It’s no secret that the smartest companies seek to provide the BEST customer service. For example, did you know that Apple wants its customers to experience happiness, and has developed a customer-service strategy based on achieving that result? What’s your Customer-Service Strategy? Are your customers or clients happy? Do your employees understand exactly what your customers want and need? Do you have a consistent “Customer-Service Strategy” that employees can easily follow? Is your management…

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