One space or two? Spoiler alert: It’s one Just because you’ve always done someone one particular way, doesn’t mean you should continue to do it that way. Especially when everyone is telling you it’s now the wrong way. In several of my training programs, there is a module about keeping your skills up-to-date, and it … Continue reading Are Your Writing Skills Up To Date?
Times change. Hairstyles change, music changes, cars change, and even language changes. Business writing changes, too. You may have learned how to do business writing a certain way, but that doesn’t mean it’s still the correct way, today. Some of the changes I like, some not as much, but we still need to keep up … Continue reading Business Writing Update
When I was in high school our English papers were graded harshly. If we used an extra comma or the wrong punctuation, we would lose one mark for each occurrence. I learned very quickly to pay attention to my writing and to ensure I didn’t use too many commas. Times have changed, and it seems … Continue reading To comma, or not to comma?
Are you a Judgmental Communicator? Bob: Rhonda, we need to have a conversation about next week’s meeting. Rhonda thinks: Yeah—you’re just trying to get me to do all the work, aren’t you? Rhonda says: Certainly. When works best for you? Rhonda thinks: Please say ‘never.’ Bob: How is Monday at 9 a.m.? Rhonda thinks: That … Continue reading Are you a Judgmental Communicator
There are times when I’m a terrible listener. During conversations, I’ve been known to be distracted, judgmental, argumentative – or to partially ignore the person I’m chatting with. It isn’t that I don’t hear the person I’m speaking with, I certainly do. But it’s more that I’m not really listening to what they are saying. … Continue reading Are You Listening?
We all have that one person in our life (usually a work colleague) who constantly interrupts during conversations. They don’t mean to be rude—they just get so caught up in what they have to say that they stop listening to what you have to say, and start talking. When we’re on the receiving end, it … Continue reading What to Do When You Are Interrupted
Customer Service: Next Webinar On August 31 @ 2pm ET Hi David … Continue reading Customer Service – Next Webinar August 31
Survive and Thrive as a New Supervisor – Next Webinar July 11 @ 2pm ET Hi David The transition from staff to “supervisor” can be daunting. Join communication skills expert Pamela Jett as she shares the critical skills required to not only survive, but to thrive in a new supervisory role. Loaded with … Continue reading Learn how to Survive and Thrive as a New Supervisor – Webinar July 11
About 15 years ago, it was widely publicized that men and women came from “different planets,” and therefore did not speak the same language. I not only disagree with this notion, I take offence to it. While that book isn’t filling everyone’s bookshelves in 2017, there are still many people who conclude and advocate that … Continue reading Yes, Men And Women Are From The Same Planet
Bullying has been getting a lot of press lately. In a study by PrevNet.ca 75 per cent of Canadians say they have been affected by bullying. That is an astounding number. The definition of bullying is an activity that is unfair, humiliating, malicious, vindictive and intended to harm the victim. It is persistent, prolonged and … Continue reading You Could Be The Office Email Bully And Not Even Know It