Workshops
Communication:
Dealing with Difficult People
 Never again fall victim to those who love to make life miserable for the rest of us!
The ability to communicate effectively in the workplace has become a basic skill in today's environment. As the workplace becomes more stressful there seems to be more difficult people to deal with.
In this program you will learn how to work in more challenging environments by expanding your communication skills with all types of people that you encounter.
See the program table of contents.
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“On behalf of the DPI Board Members, I would like to thank you for your participation during the Association of Public Sector Information Professionals’ (DPI) Professional Development Week. Your session, Working With Difficult People, added greatly to the conference’s overall success.
It was a pleasure for the Conference Committee to deal with you through the process of planning and development of this event. We appreciate the trust you put in our conference from the beginning and the support you gave us during our development week.
We received lots of great feedback and congratulations from the conference delegates who believed the three great days of professional development for information professionals was only possible through your efforts. Your contribution was very much appreciated. Once again thank you for the time you took on our behalf.”
-Rocky Kreis, 2nd Vice President & PDW Program Chair.
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