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Volume2, Issue 8 - August 2001 |
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Stages of Anger |
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I deal with the topic of anger in many of my training programs - and it has been the subject of previous columns as well. In the past, I have discussed how to control our own anger - this month I will discuss how to control the anger of others. In my Customer Service, Conflict Managment and Difficult People seminars, I use the "MAD" stages for anger. For the rest of "Stages of Anger (And How to Deal with Them)", please check out "Dealing with Difficult People" website.
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Rhonda Scharf (Finniss) is President of ON THE RIGHT TRACK - Training & Consulting and is available for training and keynote speeches for your organization. Call today at 1-877-213-8608 or e-mail Rhonda@on-the-right-track.com. While you are visiting her site, sign up here for her complimentary quarterly newsletter. |
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